Terms and conditions

1. About us

The website is owned and operated by:

Thermofax Screens
Heatherdene
St Johns Road
Crowborough
East Sussex TN6 1RT

VAT reg no. 128 9108 04

Email: info@thermofaxscreens.co.uk
Telephone: 01892 664415
(Please note that we are an online business and this phone number is not permanently manned. Our default method of communication is by email and we aim to respond to all email enquiries within 1 working day.)

2. Placing an order with us

2.1 You can use our website to place an order by selecting the goods you wish to buy and adding them to your shopping basket. Items you do not require can be removed from the shopping basket at any time prior to check out.

2.2 We have made every effort to display the colours of the products that appear on our website as accurately as possible. However, we cannot guarantee that your monitor’s display will accurately reflect the colour of the goods.

2.3 Postage / carriage charges are calculated according to weight and delivery destination and will be displayed prior to completing the payment.

2.4 You are required to pay for the goods in full at the time of ordering.

2.5 All prices quoted on our website are in UK pounds (GBP) and includes Value Added Tax (VAT) at the current rate.

2.6 Please note that orders for delivery outside the EC will have the VAT deducted at time of processing. An invoice with details of the VAT exclusive prices will be sent with your order.

2.7 Please note that if you are ordering from outside the EC, you may be required to pay customs duty and import taxes. These charges are levied once the order reaches your country and must be paid by you; we have no control over these charges and cannot predict what they may be as customs policies vary widely from country to country.

2.8 When you have placed an online order with us, you will receive an automatic email to confirm that we have received your order.

2.9 When your order has been processed we will email you to advise you of the despatch date and method.

3. Privacy and security

3.1 We will not sell, rent, exchange or give your email address with anyone for the purpose of sending you marketing emails. We do not disclose your contact information to any third parties other than for order processing, delivery and customer service or feedback purposes.

3.2 If you subscribe to receive emails from us, we will not bombard you with information; emails will only be sent occasionally and you may opt out of receiving such emails at any time by using the unsubscribe link at the bottom of any such email.

3.3 We are totally committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

3.4 All of our online transactions are processed securely by our merchant service providers Sage Pay and PayPal. Your credit card number will be encrypted when your order is placed using SSL encryption software. Our merchant providers inform us, via the encryption system, the outcome of that transaction.

3.5 If you have placed you order via post and included card payment details, the financial details are destroyed once the order has been processed.

4. Cookies

Cookies are used on this shopping site to keep track of the contents of your shopping cart. They are also used after you have logged on for the same purpose.

We also use Universal Analytics cookies to help us understand how people use this website. You can find out more about Universal Analytics here.

You can see the cookies set by this website within your browser's settings. Instructions for the most common browsers can be found here: Chrome, Firefox, Internet Explorer.

You may choose to delete cookies from this website, or to disallow their use in future, but this may impact on you being able to use this website effectively.

You can find out more about cookies and how to manage them at www.allaboutcookies.org.

5. Delivery and carriage charges

5.1 Orders are processed as quickly as possible. Most orders will be dispatched within 2-3 working days. Delivery then takes 1-2 working days for UK orders, 3-5 working days for EU orders and 5-7 working days for the rest of the world. 

5.2 Delays in processing times may occur for a number of reason eg if custom image(s) supplied are unsuitable or if payment is delayed (echeque via Paypal or BACS). We will advise you by email of any undue delay in processing. 

5.3 Delivery times will vary according to destination and method of despatch. Please contact us if you need further information about a specific service.

5.4 Standard delivery for orders up to 2kg is Royal Mail First Class for UK orders and Royal Mail Airmail for EU and the rest of the world. Tracking is not available for these services.

5.5 Orders weighing over 2kg to UK, EU and the rest of the world will be despatched by one of the national carriers. Tracking numbers for these deliveries will be emailed to you.

5.6 You may choose to have your order delivered to a UPS Access Point. These are typically located in local stores and are an economical choice for heavy orders. They are also convenient if you are unable to be at home to receive your order (most orders will be too big to go through a standard letter box).

5.7 If you order by mail order using the downloadable Order Form (pdf), please use the table of estimated postage charges to calculate the postage to add to your order. The table is not able to take into account the variation in weight between an order for screens and an order for inks so the actual amount you are charged may change when your order is processed but please note that it will only ever be adjusted downwards and the carriage charge will never be more than is stated in the table of charges. Further information about this is on the order form. Please contact us if you need further information about this.

6. Lost or damaged goods

6.1 Your order will be carefully packed and should arrive in good condition. Please check goods on delivery and contact us promptly if any item received is faulty or has been damaged in transit. We will replace any faulty or damaged items. Please retain the goods for possible inspection and/or return if requested.

6.2 Please note that we cannot accept responsibility for loss or damage if you have requested that the goods are left unattended on delivery.

6.3 For deliveries by Royal Mail, an item is considered to be lost if undelivered after 14 working days in the UK. This increases to 20 working days for EU and 25 working days for the rest of the world. If your order has not arrived after this time has elapsed, we will replace your order. However, please note that we cannot accept responsibility for lost items if the address supplied is incorrect or incomplete.

7. Cancellations and returns

7.1 Non-standard items such as custom screens which are made to your specification, cannot be returned or exchanged.

7.2 Orders for other products may be cancelled or exchanged for a period of up to 14 days after delivery. Please advise us by email of your wish to cancel or exchange an item and wait for our reply before returning any products to us.

7.3 If you wish to cancel or exchange an item, it must be returned to us in the original condition and packaging.

7.4 Cancelled items should be returned within 14 days of cancellation at your own expense. You must ensure that the goods are packaged adequately to protect against damage. If items returned are damaged or in an otherwise unsaleable condition, we reserve the right to charge you for the reduction in value.

7.5 Please obtain proof of postage or use a tracked service to return any cancelled items as we cannot refund you for any item which is lost in transit.

7.6 We will refund monies paid to us by you for items cancelled within 30 days of receiving them less any costs due under this contract.

7.7 This cancellation policy does not affect your statutory rights under the Distance Selling Regulations, eg if goods are faulty.

Website disclaimer

Use of the Thermofax Screens website implies that you accept the terms of this disclaimer.

1. Use of website

1.1 You are permitted to use our website for your own purposes and to print or download material for personal use and provided you do not modify any content without our consent. Material may not be republished online or offline without our permission.

1.2 Copyright and other intellectual property rights is all material on this website are owned by us and must not be reproduced without our consent.

1.3 Subject to paragraph 1.1, no part of this website may be reproduced without our prior written permission.

2. Visitor conduct

2.1 When using this website you shall not post or send to or from this website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom.

3. Site uptime

3.1 We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days a year. However, websites do sometimes encounter downtime due to server and other technical issues. Therefore we will not be liable if this website is unavailable at any time.

4. Links to and from other websites

4.1 Any links to third party websites located on this website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content.

4.2 If you would like to link to this website, you may only do so on the basis that you link to, but do not replicate, any page on this website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.

4.3 If you choose to link to our website in breach of Paragraph 4.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.

5. Exclusion of Liability 

5.1 We take all reasonable steps to ensure that the information on this website is correct. However, we do not guarantee the correctness or completeness of material on this website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this website) shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.

6. Law and jurisdiction

6.1 This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.