New delivery options available

Thursday, 4 February 2016

It has been a bad week on the delivery front! Three parcels have been reported as 'missing' in the last few days. One has now turned up, a second has been replaced and we are still keeping our fingers crossed for the third one. There is no correlation - they were posted on different days to very different destinations and we are just hoping that this run of bad luck stops at three.

While this is not a common occurrence, it is a real nuisance to all concerned when it does happen. For our customers, who often have a deadline, it means an anxious wait when the parcel fails to arrive within 2 days as expected and when it fails to show up after 5 working days, there is further worry that the replacement order will get there on time. For us, it means time spent dealing with extra correspondence, and often the cost of reprocessing and posting the order.  Unfortunately the post office does not accept that a parcel is lost unless 15 working days have elapsed (20 - 25 for international orders) and as we don't think it is reasonable to make our customers to wait that long, we are very rarely able to to claim the costs back.

All of this has made us look again at signed for and tracked services and we have set up new options for you to try if it is appropriate for you. For UK deliveries, you can now choose from signed for or special delivery/UPS express as well as the standard 1st class post. For international destinations there is a tracked and signed service (please note it is tracked or signed for some countries).

Don't forget you can still choose to collect from a UPS access point for a flat rate of £7. This is a particularly good delivery method for heavy parcels (eg large ink orders) or if you can't be at home to receive a delivery which won't go through the letterbox. Most of the UPS access points are at corner shops or garages so you can usually collect the parcel at your convenience from early morning to late at night.